Welcome to your Privileged Divine 9.
Q. What are the pieces made of?
A. The pieces are made from stainless steel and are plated with 18k gold.
Q. Will they turn or fade in color?
A. The pieces are Ion plated for long lasting and corrosion free wear. Ion plating is one of the newest and most advanced surface finishing processes now available. It produces a harder and more durable coating with a higher brightness than that produced through traditional plating methods.
Q. Can pieces be worn in water?
A. Due to the variation in PH, It is not recommended that you wear our pieces in water. Like with anything exposed to water, for extended periods of time, there could be an adverse effect.
Q. When will my order be processed and shipped?
A. Orders are typically processed the same day that they are placed. Orders are typically shipped the morning of the following day they’re ordered (excluding Sundays and some public holidays). We offer same day shipping (pending availability and credit verification). Your account will be charged when your item(s) ships and you will be contacted if additional information is required for credit verification. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
Q. What are your delivery options?
A. Due to the size of our packaging, we use USPS for all domestic shipping.
Q. How do I track my order?
A. You will receive a message with a tracking number to the email address linked to your order. You can use the tracking number later to track the status of your shipment. Order information generally becomes available 24 hours after you place your order.
Q. What is your returns policy?
A. You may return any unused merchandise in its original packaging and tags for full refund, as long as it’s returned to us within 14 calendar days of purchase date. Any item purchased on sale or discounted is final sale! Customer is responsible for the transaction fee and all shipping charges. Please email us before sending anything back.
Q. Why is the K, on the Diamond, not at the top?
A. Due to regulations set by Nationals, LICENSED VENDORS cannot manufacture, produce or sell any representation of the “DIAMOND” (STATUTE 35 Section 7 of the Constitution and Statues of Kappa Alpha Psi Fraternity, Inc.). Modifications were made so that this piece could be manufactured, approved and presented to the members of Kappa Alpha Psi Fraternity, Inc. The letters “KAY” (from left to right) were placed in the interior of the Diamond, the number “1911” was added to the bottom, and for aesthetic purposes an X was added across the center to create 4 smaller Diamonds. All precautions were made to ensure, while the dignity of the “DIAMOND” was kept, Nationals would approve our Diamond piece.